FAQ
Frequently asked questions
Plain answers to the questions people ask before they get in touch. The numbers here are the same ones on the pricing page.
Who builds my site?
One person: Christian Chenault, DebugDad LLC. Every site is hand-built, not templated and not AI-generated, and the same person who builds it answers when you call or email.
What does it cost?
Quick Launch is paid by the hour at $65/hr, usually about 10 hours for a one-page site or one built on a ready-made layout. Complete Launch is one project price starting at $1,500, plus $40/mo maintenance, for a full site with several pages designed from scratch. Hosting is $15/mo on every site either way.
How long does it take?
Quick Launch is paid by the hour, so it's usually done within a couple of weeks. Complete Launch depends on the size of the site. Your written quote, the Statement of Work, includes a finish date before work starts, and that date moves if content or approvals from you arrive late.
Do I need your hosting?
Yes. Every site DebugDad builds lives on DebugDad hosting, so the person who built it is the one keeping it online. Hosting is $15/mo on every site, with or without maintenance.
Who owns my web address (domain)?
You do, always. You buy it in your own name from a domain company like GoDaddy or Namecheap, and it stays yours. DebugDad never holds a client's web address. A web address usually costs $15 to $20 a year, paid straight to that company.
What does maintenance cover?
$40/mo covers: watching the site so it stays online, security and software updates, small content changes, up to 2 a month, priority email support, answered within 2 business days. It's required on Complete Launch and optional on Quick Launch. Any add-on that connects to an outside service needs an active maintenance plan for as long as you use it.
What if I need something changed later?
Text and photo changes are free for the first 30 days after delivery, then $45/hr. Bigger changes, like a new page, section, or feature, get 4 free in the same 30 days, then $65/hr. Anything that was not in your written quote gets its own price first, as a change order, so there is never a surprise bill.
How and when do I pay?
Quick Launch: an invoice each week for the hours worked, due within 7 days. Complete Launch: half to start, half when the site goes live. Hosting, add-ons, and maintenance are billed monthly, starting the month after launch.
What are the two documents I sign?
The Master Services Agreement is signed once. It sets the standing rules: how payment works, who owns what, and what happens if something goes wrong. The Statement of Work is the written quote for one project: what gets built, the price, and the schedule. One agreement can cover many projects over time.
Who owns the finished site?
You do, once the final payment clears. The finished site, its design, and everything visible on it are yours. DebugDad keeps the right to reuse general building blocks in other work, and to show the finished site in its portfolio unless you ask otherwise in writing.
Can the site take payments?
Yes, through your own payment account, never through DebugDad. The online payments add-on lets customers pay you directly through your own Stripe or Square account. The money goes straight to you, and fees, refunds, and sales tax stay between you and them.
What happens if I cancel maintenance?
Either of us can cancel maintenance with 30 days written notice. Add-ons marked with a dagger connect to an outside service, so they need an active maintenance plan for as long as you use them. Hosting stays as long as DebugDad hosts the site. Ending hosting means moving the site to another host of your choosing.
Do you provide a chatbot?
No. Every site has a working contact form that filters spam and emails you directly, so a real person answers instead of a bot.